SHIPPING & RETURNS

SHIPPING & RETURNS POLICY

Pretty Defined Aesthetics aims to provide a fast, reliable delivery service for clinics, qualified practitioners and professional customers throughout the UK. All orders are carefully checked and securely packaged before dispatch to help ensure products arrive safely and in good condition.

We offer UK delivery across our range of professional aesthetic products, including dermal fillers, skin boosters, PDRN products, mesotherapy products, professional skincare, clinic consumables and other aesthetic supplies. Delivery times may vary depending on stock availability, order size, destination and the delivery service selected at checkout.

Orders will normally be processed as quickly as possible after payment has been successfully received. Where tracking information is available, this will be provided to the customer after dispatch. Customers are responsible for ensuring that the delivery address supplied at checkout is complete and accurate.

Same-day or local delivery may be available for selected products and locations. Where this service is available, delivery arrangements and estimated times will be confirmed with the customer.

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RETURNS & REFUNDS

If you wish to return an item, please contact Pretty Defined Aesthetics before sending any products back. Returns must not be sent without prior authorisation.

Due to the nature of professional aesthetic products, injectable products, sterile products, temperature-sensitive products and products with tamper-evident or hygiene seals may not be eligible for return once the seal has been broken or where they cannot safely be resold. This does not affect your statutory rights where goods are faulty, damaged, incorrectly supplied or otherwise not as described.

Where a return is authorised, products should be unused, unopened, in their original packaging and in a resalable condition unless the return relates to a faulty, damaged or incorrectly supplied item.

If an order arrives damaged, incorrect or appears faulty, please contact Pretty Defined Aesthetics as soon as reasonably possible after delivery. Please provide your order number, details of the issue and clear photographs where appropriate so that we can investigate.

Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider or bank.

Customers should contact us before returning any item so that we can confirm eligibility and provide appropriate return instructions.

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RETURNS ADDRESS

Pretty Defined Aesthetics
12B Regent Street
Liverpool
England
L3 7BN

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Please do not send products to this address without contacting us and receiving return authorisation first.

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CUSTOMER SUPPORT

For questions regarding shipping, an order, damaged goods, returns or refunds, please contact Pretty Defined Aesthetics through the contact details provided on our website.

Website: www.prettydefinedaesthetics.co.uk