Terms & Conditions

Terms & Conditions

These Terms & Conditions apply to purchases made through Pretty Defined Aesthetics. By placing an order through our website, you agree to these terms.

1. About Us
Pretty Defined Aesthetics supplies aesthetic and beauty-related products to customers in the United Kingdom. Our contact details are available on our Contact page.

2. Orders
All orders are subject to acceptance and product availability. We may cancel or refuse an order where a product is unavailable, incorrectly priced, restricted from sale, or where we reasonably believe an order cannot be fulfilled.

3. Product Information
We aim to ensure all product descriptions, images, prices and availability information are accurate. Product packaging or appearance may occasionally differ from the images shown on the website.

4. Prices & Payment
Prices shown on the website are in GBP unless stated otherwise. Payment must be completed using one of the payment methods offered at checkout before an order can be processed.

5. Delivery
Delivery times are estimates and may vary depending on location, courier delays and product availability. Customers are responsible for providing a complete and accurate delivery address.

6. Returns & Refunds
Returns and refunds are handled in accordance with our Shipping & Returns Policy. Certain products may not be eligible for return once opened, used or where hygiene, safety or product-integrity requirements apply. This does not affect any statutory rights that cannot legally be excluded.

7. Damaged or Incorrect Orders
If your order arrives damaged, faulty or incorrect, contact us as soon as possible with your order details and, where appropriate, photographs of the issue.

8. Product Use
Customers are responsible for ensuring that any product purchased is appropriate for their intended use and that it is stored, handled and used in accordance with the manufacturer’s instructions and any applicable legal or professional requirements.

9. Website Availability
We may update, suspend or change products, prices or website content at any time. We do not guarantee that the website will always be available without interruption.

10. Limitation of Liability
Nothing in these terms excludes liability where it cannot legally be excluded. Subject to applicable law, Pretty Defined Aesthetics will not be responsible for losses caused by misuse of products, failure to follow manufacturer instructions, or circumstances outside our reasonable control.

11. Privacy
Personal information is handled in accordance with our Privacy Policy and applicable UK data protection law.

12. Changes to These Terms
We may update these Terms & Conditions from time to time. The version published on our website at the time an order is placed will apply to that order.

13. Governing Law
These Terms & Conditions are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer rights that apply.